I see it everywhere - it's the end of the quarter, you've offered a discount contingent on the client getting it signed on time, and there's concern that it will actually happen. Do you threaten them with the "expiring discount"? In this video, I give you two ways to...

Consensus selling is hard. Consensus buying is now a lot harder. Buyers are remote. Budgets are tight. How do you help? One way is through your proposals. Instead of sending it over and scheduling a call, or waiting to send it until you can do it live, I've found an...

Great customer experiences don't necessarily lead to customers who stay, buy more and tell their friends. As we've seen across all industries, the companies who flourish aren't necessarily the ones with the best experience - but they ARE the companies that set the...