It's inevitable - what you do or sell will screw up somewhere or for someone. - My family had a boarding facility lose one of our dogs. - And last week, a dealership lost my car while it was there for service! How you handle a crisis says everything about you...and...

My hope: To have learned the lessons for you so you don’t have to, all over again. If you have a book in you, and it’ll help people, get it out! I put them all together into a simple eBook, ~ 50 pages long, but covering the 70 meaty things I learned along the way. I’m...

We spend a lot of time teaching prospecting (and rightly so), and once we're in the sales cycle, we teach a lot on discovery, positioning, presenting and negotiating, which is also important. But, there's this magic coin called "trust" - and when we have them, they...