In Japan, death row inmates aren’t told what day their execution will take place…until the morning of! They sued, calling it “inhumane”. Right now, many orgs are treating their teams like those inmates. “Will today be the day I’m riffed?” Embrace what you know. Embrace what you don’t know. Create certainty around providing updates and Q&A. Now. With uncertainty abound, what your team doesn’t know WILL hurt you.
How Transparency & Empathy Can Be Your Superpower: New Zealand Sales Leaders
In partnership with Sales Leaders New Zealand, in this talk, Todd Caponi breaks down the science of true sales empathy - how to read minds, and use behavioral science to engage the buying brain...especially during times of uncertainty.




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