In Japan, death row inmates aren’t told what day their execution will take place…until the morning of! They sued, calling it “inhumane”. Right now, many orgs are treating their teams like those inmates. “Will today be the day I’m riffed?” Embrace what you know. Embrace what you don’t know. Create certainty around providing updates and Q&A. Now. With uncertainty abound, what your team doesn’t know WILL hurt you.
Unleash 2020 Summit – Todd Caponi – Sales Empathy, How Buyers Decide, Prioritize and Buy
This was the top registered and top-rated #keynote from Outreach's "Unleash 2020 Virtual Summit", which took place in May of 2020. In this session, attendees learned what true Sales Empathy is. Beyond the cliche, they learned the behavioral science around buyer...




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