International Best-Seller, The Transparency Sale. But why?

International Best-Seller, The Transparency Sale. But why?

I am soooo pleased and humbled to announce that The Transparency Sale is now an international best-seller. In last Friday’s Shanghai Daily, the book showed up in 5th place on their Business Books best-seller list. My first reaction was, “How did this...
Negative Feedback and “the 95”

Negative Feedback and “the 95”

Negative Feedback and “the 95” Fourteen years ago, my Dad taught me something that continues to stick with me regarding getting past negative feedback. We referred to it afterward as “the 95”. I had given a talk at a local Chicagoland event. I was a novice...
When your freezer handle breaks, and so does customer service

When your freezer handle breaks, and so does customer service

Meet my six-week-old refrigerator. You may notice it doesn’t have a freezer door handle. Well, in all transparency, this is a totally self-serving post. It’s about an experience I’m having with Best Buy. I think it speaks to the massive gap in customer support...