Proposals: Still subconsciously positioning as “too good to be true”?
(I couldn’t find the comic credit…so whomever did it, thank you! How do you feel when you’re buying something online – and the site has everything positioned as perfect with no reviews? How about a site that has reviews, but every single one is...
When your freezer handle breaks, and so does customer service
Meet my six-week-old refrigerator. You may notice it doesn’t have a freezer door handle. Well, in all transparency, this is a totally self-serving post. It’s about an experience I’m having with Best Buy. I think it speaks to the massive gap in customer support...
Is sales leadership where you really should be?
Not a month goes by where I don’t have one of the following conversations: A seller who’s interested in a path to leadership and wants advice on how to get there, or, A leader who’s considering a path back to sales, and worries about the perception and career path...
I bought a new car from a dealership and lived to tell the story.
I bought a new car from a dealership and lived to tell the story. Yesterday I bought a new car for the first time in years. Twenty-four hours later, I still sit in disbelief at the fact that the traditional automotive sales model is going to lose. It must! Their...